1. Decide that a subscription to the Times website is a ‘nice to have’ rather than an essential. Age of austerity and all that.
2. Look for My Account so I can see my details and stop my subscription.
3. Not there. Strange. Look for a link saying Unsubscribe, easily visible from every page.
4. Oh, not there either. Click on Help.
5. No mention of unsubscribing. Click on FAQs in the footer.
6. Nope. Click on Terms and Conditions.
7. Right at the bottom it says go to Contact Us. Click on Contact Us.
8. Go to email and send a message to help@timesplus.co.uk asking to unsubscribe.
9. Receive a message from a friendly human agreeing to do so. What could be simpler?
And I’ll throw in step 10 for free – sit back and wait for 50 people to reply to this post and say how obvious it is and how they did it straight away…
18 Comments
the best un-subscribe methods are oft buried beneath layers of FAQ’s & bureaucracy. Happy faces all round in in the customer Services Dept. I’m sure
It’s not obvious at all. Signed up for a month and couldn’t find unsubscribe either. I’ll take your advice and see what happens
Jack – glad it wasn’t just me!
Thanks! Been putting this off for months
ps not quite 50
Not good from the Times. If you make it hard to unsubscribe from a site that requires your credit card or direct debit details that is stepping over the line from ‘business’ into ‘sharp practice’ (IMHO)
Oh I am so glad it isn’t just me, I thought I was being dim. sent the email – lets see what happens. Not impressed
SO FLIPPING HELPFUL
thank you!
This is useful. News International Crime Inc
must be stopped.
Please unsubscribe me.
how can i unsubsribe from timesnews 58888
I attempted this about 3 days ago after I couldn’t find any other way, still haven’t heard anything back. I’ve cancelled the direct debit in-case they think they’re going to be intelligent and wait until the next payment comes out.
Hi Amanda. That’s the best way, then they’ll definitely come back to you! This post was written well over a year ago though so maybe they’ve got a different system now. Or they’ve had so many people contacting them they’re not answering emails on the subject anymore!
Same problem here – I am singularly unimpressed with any organization that makes it so easy to subscribe and hard to unsubscribe – I am glad I decided to unsubscribe, though that was because I tired of the right wing bias of their newspapers in the end
I emailed them with the subject ‘unsubscribe’ and got this information, (almost immediately I should add).
Thank you for your email to The Times website.
This has been passed onto the Customer Services team for their attention, who will endeavour to respond to your enquiry as soon as possible.
PLEASE NOTE: If you enquiry is urgent we also operate a live Q&A webchat service on The Times website seven days a week at: http://www.thetimes.co.uk/livehelp.
To cancel your DIGITAL subscription you must call 0800 092 4054 (for overseas customers call 0044 151 225 1101) at least SIX business days before your next payment is due.
Opening hours: 0900-1800 Mon-Fri & 1000-1600 Sat-Sun.
If you are requesting a holiday suspension of a home delivery copy please call 0845 0866 866 option 2 – requests via email will not be processed.
This is an auto response – please do not respond to this email.
Thanks for helping me out with this! I’ll now never resubscribe as The Times have been underhand with unsubscribing…twits
I have never known an organisation make it so hard to unsubscribe from something, Jesus! And even when you do ring up all they do is try and sell you a subscription to the hard copy, it is just unbelievable
I need to know why i am being charged for a subscription I have not taken out. I need a repayment of the £26.00 taken from my account. I need to speak to someone
Hello, we’re not affiliated with The Times in any way at all, so you’ll really need to talk to them I’m afraid. Hope you get it sorted!