Terms and conditions

By accessing this site, you agree to the following Terms and Conditions and other applicable laws:

  • All the information and material provided on this website is solely for illustrative purposes. It is not intended to and does not create any business, contractual or employment relationship with Sookio Ltd.

  • All the information, contents, text, images, including but not limited to html code, photography and buttons are the property of Sookio Ltd and may not be copied, reproduced, republished, posted,  transmitted or distributed in any way without our express, advance,  written consent.

  • All logos and trademarks used or referred to on this site are the property of their respective owners. The information on this site is provided free of charge for information purposes only. Links on this site may lead to services or sites not operated by Sookio Ltd.

Working with Sookio

Copyright All content produced is copyright to Sookio Ltd, with copyright passing to the client upon payment of invoices.

Changes or revisions A typical fixed-price estimate for content creation includes two rounded of changes, if required.

This applies up to the point where the work is signed off or published. If there are major changes to the project, for example additional pages on a copywriting project or changes to design or video after sign-off, editing new content added by the client, or substantial changes to the features or selling points of the products and services we will issue a new quote for the extra work.

Payment schedules This varies depending on the nature of the work.

  • For ad hoc projects, we request 50% before the work can begin, with 50% due once complete.

  • For training, we bill 100% up front to secure the session.

  • For retainer projects, we bill on the 15th of each month for that month’s payment.

Payment terms Strictly 14 days.

How to pay Direct Debit via GoCardless is now our preferred payment method.

To get started please enter your details at our Direct Debit signup page.

How paying by Direct Debit benefits you:

  • Unlike with other payment methods, you won’t have to remember to make future payments. As soon as your invoice due date is reached we’ll collect payment straight from your pre-agreed bank account.

  • GoCardless is the UK’s leading Direct Debit provider, processing over £5 billion in payments annually for more than 30,000 organisations including Thomas Cook, The Guardian and HM Government.

  • You’ll be notified three days before each payment is taken and your payments are protected, so you’re guaranteed a refund if a payment was ever taken in error. Read more on:

Notice periods For monthly retainer clients we operate on an eight-week notice period for either side.

Contracts Our estimates layout the scope of each project, and works as a contract. We are of course happy to sign contracts created by clients and NDAs if applicable.

Unpaid invoices Unpaid of invoices are liable for interest charged on a daily basis at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to stop working on the project or restrict access to work already produced if invoices are not paid in full.

Non-acceptance If you reasonably consider that you cannot use any of the content that we develop for you, then we may agree to reduce our fee to one half of the estimated fee.  If we agree to reduce our fee then copyright in that content will remain with us, and you agree not to use or adapt that content.

Portfolio Sookio Ltd reserves the right to display and link to your project as part of the company’s online portfolio.

Period of quotes All estimates run for three months after the date issued.